Posts Tagged ‘systems’

Introduction To VoIP Technology And Phone Calls

Wednesday, December 21st, 2011

VoIP technology is based on the integration of the internet with telephony applications, equipment and networks. In essence, voice data is transmitted over the net in digital form instead of the analog signals that go over public switched telephony networks (PSTNs). This Voice over IP technology makes the traditional phone and landline redundant, since it only needs the internet and a special broadband phone.

Technology: The technology is based on converting voice signals that are analog into digital packet data that conforms to the Internet Protocol or IP. These digital packets can then be transferred over packet-switched networks such as the internet, and other LAN and WAN networks. At the other end, the digital packet data is again decoded and converted back to analog signals.

By converting their data into little packets similar to the data flowing on the internet, Voice over IP providers are able to piggyback on internet infrastructure and bypass the telecom companies’ PSTN networks. Voice signals can be transmitted to any place on earth which has internet connectivity. All it needs is a broadband phone with the required voice codecs to convert analog signals to digital data and vice-versa.

The user is required to have an ADSL modem and internet line, along with an active internet account with a local ISP. In other words, there should be broadband internet available for use. The VoIP phone looks just like a cordless phone, although it can also be software installed on a computer and used with the mike and earphones of a headset.

Usage: A computer is not necessarily required to operate the phone, if the broadband phone is purchased. Note that a computer may still be needed once for the initial installation and configuration of the phone. Apart from buying the high-tech phone, using Voice over IP is about the same as using a landline phone – just dial, talk and listen, and hang up when the conversation is over.

Features: VoIP phones offer most of the standard services and features available to subscribers of normal land lines and mobile phone networks. This includes caller ID, voice mail, call waiting, forwarding and transfers, three-way calls, etc. Accounts can be managed online, and the calls made with prepaid credits and topups, or postpaid on a monthly basis.

Calling rates: The free and cheap phone calls are probably the biggest advantage of using VoIP phones and technology. Calls between these phones on the same network are always free, since it is the same as two people chatting on the internet using computers. When more people start joining these Voice over IP networks, more and more calls will become free.

Even calls made to landline or mobile phones outside the provider’s network are a lot cheaper. National and international calling rates for VoIP can even be 50% lower than landline rates. The costs of using Voice over IP phones will go down even more once traditional telecom companies start routing the majority of their voice data through the internet to reduce the cost and load on their old congested networks.

Our open source call center Toronto provides support for asterisk phone systems Toronto and more! Core Telecom Innovations Inc. 30 Via Renzo Drive, Richmond Hill, ON L4S 0B8, Canada 416-425-6111

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Business Center Solutions For Large And Small Scale

Thursday, April 22nd, 2010

A great business Center Solutions plan will include the use of an IP phone. An IP phone is a phone courtesy of an internet provider that rather than use regular phone lines, instead relies on internet air waves to relay voice communications.

This technology has opened up new possibilities for lots more people. Open source call center is a great for large scale businesses, but its flexibility offers convenience and affordability for small or home office set-ups as well. Previously, the cost of a large multi-phone line system may have been out of the reach of start-up businesses and solo entrepreneurs looking to compete with the professionalism and automation of their larger counter-parts. Not so anymore.

Why is an IP phone a great business solution? It’s simple, as an IP phone allows a business to make phone calls from along distance, helping a business to avoid high paying tolls. Also with an IP phone you can use numerous phones without having to pay any extra fees. As well any customers making incoming calls will never hear a busy signal.

If one has a call center style business an IP phone is a really savvy business solution. It will not matter how many people are on a single line, whether it be one or twenty plus. The system will run without any glitches, so fear not.

If you can form a mental image of being on the phone for one of the most crucial phone calls in your professional career, and out of the blue the phone goes completely dead. What would you do? It would probably be enough for you to leap off a tall building. But with an IP phone for a business solution there’ll be no more dropped phone calls. With an IP phone you’ll remain connected with important and unimportant clients alike.

There are call centers that offer IP phones in two separate packages geared for the exact needs of a given call center. One package is the hosted package. The features included here are plug and go, non-server perfect for companies smaller in size, say 25 employees and under. Other packages include premise versions.

This specific feature is quite elaborate technically speaking as you must install your very own operating system. But soon you’ll be up and running, you’ll manage it with ease, and it will allow you to work with up to 600 employees. With this you don;t even need regular internet. Gone will be the days of fretting about when internet service is out.

This system might be at first a little difficult to master. The reams of wire upon wires might be too much to handle, along with the brand new equipment. Your first instinct upon entering a call center might be to run right back out the door, the prospect so daunting. If you observe this with a new employee, of course reassure them. Ease there worried minds and begin with training. Your IP phone, work ethic and other techniques will be the perfect business center solution.

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